KTS E-Award Winners!
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March 2020Congratulations to Eric (Support Desk Supervisor) for winning our March 2020 KTS E-Award! This month Eric introduced our team to the “Global Note Search” feature in our CRM (Autotask). This feature saves a tremendous amount of time for our whole team when looking for specifics within our CRM. It not only saves the headache of tirelessly searching through our CRM, but also allows us to serve our clients more efficiently. Thank you, Eric! |
Chris Sanchez(Sr. Solutions Design Engineer) |
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November 2019Congratulations to Chris (Sr. Solutions Design Engineer) for winning our November 2019 KTS E-Award! Over the past year Kazmarek has implemented a new CRM and Password Database to keep our client information safe from outside users. Chris created a custom link between our two systems for our team to work faster and more efficiently while working on client(s) systems, all while keeping the encrypted information safe. This system has been used by our engineering team and our support desk team to seamlessly get the information needed in a timely matter while working on tickets. Thank you Chris! |
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October 2019Congratulations to Cynthia (Office Assistant) for winning our October 2019 KTS E-Award! In late 2017 KTS updated it’s CRM software to Autotask PSA. Since Autotask has been in place, Cynthia has taken it upon herself to champion the reports center within the program to assist with modifying and created reports needed across the company. She has successfully created multiple reports used by the KTS Management Team, and most recently created a custom report for the CEO (Danny Kazmarek) that saves him an abundance of time while reviewing clients files/work load. Thank you Cynthia for all that you do for our team! |
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September 2019Congratulations to Shayne (SR. Solutions Design Engineer) for winning our September 2019 KTS E-Award! With the most recent SonicWALL Firmware updates, we have had to schedule multiple updates within a few short months for most of our clients. Shayne simplified the scheduling process by creating an email used by him and other engineers to reach out to multiple clients at once. Following Shayne’s approach, our team was able to schedule the SonicWALL Firmware updates with our clients and get their systems up to date in a timely matter. Thank you Shayne for saving the KTS Team communication time! |
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August 2019Congratulations to Bryan (Support Desk Specialist) for winning our August 2019 KTS E-Award! Bryan won the KTS E-Award for simplifying our software MDT. MDT is used to capture “Images” (Software and standard builds) of our clients machines, so when they add a new machine or rebuild a machine in use, all the software needed is directly put on the new builds. This saves our team time and ensures our clients that their new and/or hardware replacement setups have all the software needed when deployed! |
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July 2019Congratulations to Jarrett Higgins (Security and Systems Engineer) for winning our very 1st KTS E-Award! Jarrett won the July 2019 KTS E-Award for creating “Widgets” within our Professional services automation software (Autotask). The new Widgets help quickly find client information without having to go into multiple places and screens. They have been used across all departments of our company with great results!
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