Property Management Case Study
An existing Time and Materials Client is ready to take their
IT Support services to the next level, with full proactive engagement.
The Situation
A mid-market property management company had been a long-time client of Kazmarek Technology Solutions, but had been operating on a time and materials model. Following some internal changes, the client believed they were ready to make the change to a more proactive approach, and requested that a cyber-security assessment be performed.
Our Process
1
An Organization in Transition
A long-term time and materials client approached KTS about taking their support from reactive to proactive. To that end, the first step was to analyze deficiencies in their infrastructure and security posture and determine how best to remediate them.
2
Gap Analysis
Although we were familiar with the client, our gap analysis still uncovered some substantial gaps in their security posture, which we set about rectifying. To address external threats, we configured next-gen antivirus, multi-factor authentication, and a secure password manager. Internally, KTS implemented security awareness training so that employees were empowered to spot malicious emails, attempts at social engineering, and were better able to protect themselves and our client from bad actors.
3
Proactive Support
The gaps identified and mitigated show the important of a proactive approach to IT services. Today’s security environment effectively demands that a qualified professional be engaged to ‘mind the store.’ By taking a proactive approach to support and security, potential problems can be identified and dealt with before they become dire.
The Results
As holds true for most endeavors, a proactive and holistic approach to IT support and cyber-security produces the best results for all parties involved. If you or your organization are ready to transition away from a reactive approach to IT, to a proactive one, look for a trusted provider like Kazmarek Technology Solutions to analyze the gaps in your cyber-security and IT posture and provide solutions to secure your infrastructure, increase its efficiency, and meet your short and long-term business goals.
What Our Customers Are Saying
“We’ve been using Kazmarek for at least 15 years and have always been extremely satisfied with the service we receive. We use them for IT purchases, installations, migrations, upgrades, and service desk. Their team is always responsive and technically capable. We couldn’t be happier and have never had a reason to look elsewhere.”
Erik
Owner, Electrical Supply
“After being disappointed by the support we received from a national provider we were looking for a local San Diego IT provider to partner with. We could not be happier with our decision to engage KTS. They are swift, attentive, and collaborative with our IT needs. Their engineers, support desk, and managers are patient and able to effectively communicate issues and solutions to a layperson which speaks volumes about their hiring and customer service-minded culture.”
Carrie
Project Manager, Manufacturing
“I have thoroughly enjoyed working with the Kazmarek team through the years! They are responsive and have a great team to work with, whether it’s day-to-day IT needs or special
projects.”
KC
HR Director, Sports Virtualization Hardware
“Kazmarek is fantastic! I’ve used every size IT company over the past 20 years, and Kazmarek is superior to all of them. We are extremely happy with their service and expertise. One of the things I like most about is that they not only have engineers available to respond to our prioritized needs, but they also have a management escalation plan in place if we feel that responses are too slow. They listen to our needs, are responsive, solution-minded, and speak in a layman’s terms. “
Marisa
Partner, Law Firm
“Both the technicians and all of the support staff at KTS are always friendly, always professional, and always get the job done. We are a small business but are treated with the same excellent service and attention I would expect for a larger account. Earlier this year, they helped us through a website migration and another tricky technical update. The whole team made sure communication was clear and went out of their way to research potential problem points.”
Kim M
Executive Assistant, PR and Marking
“We have been working with Danny and his team at KTS for more than 10 years. They are very responsive and have made us a better organization. Along the way, we successfully migrated our infrastructure to the cloud. They are a class organization and have always taken care of our people and technology.”
John
President, Lease Accounting Services
“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects. ”
Shawn
CFO, Branding Company
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