Kazmarek

Free Site Analysis 1-858-952-5400
REMOTE ASSISTANCE
  • Home
  • OnGoing Management
  • IT Services
    • Email and Exchange
    • Cloud Solutions
    • Virtualization
    • Mobility
    • Backup & Disaster Recovery
    • Server Installation/Migration
    • VoIP
    • Network & System Administration
    • Additional Solutions
  • Why Kazmarek
    • Case Studies
    • Testimonials
    • KTS Values
  • For Clients
    • O365 Log In
    • Client Portal
    • KTS Documents
    • SonicWALL VPN Client
  • News
    • Blog
    • Newsletters
  • Who We Are
    • Company
    • Team
    • KTS E-Award Winners
    • KTS Values
    • Charities We Support
  • Contact Us
    • Contact Us
    • Careers

Systems Engineer

Job Summary

Kazmarek Technology Solutions is looking for an IT Systems Engineer to join our growing team. This is a fast-paced environment requiring multi-tasking as you work on tickets and tend to our client’s needs. Our Systems Engineers work in conjunction with our Support Desk Department to handle ticket escalations, work on projects and travel onsite to client sites. Requires some travel locally to troubleshoot and maintain computer networks based mostly on Windows 2012/2016/2019 Server platform with Active Directory for small and medium sized businesses in and around San Diego County.

 Ideal Candidate

  • Strong computer hardware, software & networking skills (Primarily Windows environments)
  • Has a passion for computers and technology
  • Has a desire to help others
  • Is comfortable meeting and speaking with new people
  • Excellent listening skills to understand client IT problems and requests
  • Works well under pressure
  • Excellent time management and organization skills
  • Excellent troubleshooting and problem solving for hardware and software issues
  • Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
  • Can follow instructions
  • High attention to detail
  • Works well with others and likes to have fun
  • Available Monday – Friday 8am – 5pm
  • Willing and able to work some evenings and weekends

Essential Functions

  • Provide remote and onsite IT technical support to client end users with the highest quality in customer service.
  • Create and process customer service requests to resolve client issues in a timely fashion.
  • Perform onsite technical support and system installation at client sites as needed.
  • Utilize research tools for reviewing client documentation as needed in support activities.
  • Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting.
  • Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues for example updating drivers – document current version, latest version installed and where driver was obtained from.
  • Complete technical support projects and tasks as assigned by manager.
  • Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service.
  • Attend company meetings as required.

Knowledge & Experience

  • Minimum 5 years experience working as a Systems/Network Engineer and troubleshooting Windows Server based environments
  • A plus but not mandatory – Two or more years experience working for a Managed Services Provider and/or working for an IT consulting firm
  • Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
  • Excellent problem-solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources.
  • Technology – Windows Servers, Active Directory + Group Policy administration, Virtualization Technology (VMWare, Hyper-V), DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, SonicWALL (or other firewall experience), wireless network management, network switch management, scripting experience, Office365, Google Apps, domain management, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation, Mac experience a plus
  • Must have reliable transportation.

To Apply for the Systems Engineer Position please email your resume to careers@kazmarek.com

Contact Us

Contact Us

Please complete the form below
and we will contact you shortly.

  • This field is for validation purposes and should be left unchanged.

Testimonials

Testimonials

“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects.”

Shawn Ellis, CFO Custom Logos

Testimonials

“Both company email migrations have were completed without a problem. Thanks to your team both transitions went smooth.Everyone with your group are both knowledgeable and professional, and you should be proud of the organization you are building.”

John Sonnen, IT & Security Director Child Safety Network

Testimonials

“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

Testimonials

“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

Testimonials

“I just wanted to thank you and your staff for the excellent service and work provided by KTS.  It has been night and day compared to our old third party IT consultant.”
Nick Walters, VP Project Management West Coast General Corp.

Testimonials

“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

Testimonials

“Our company had a recent office relocation. The transition could never have been as smooth without the support of KTS! You guys were awesome!”
Greg Garner, President San Diego Credit Association

Testimonials

“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time is … Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

Free On-Site Analysis

Free On-Site Analysis

Contact us to receive a 1-hour complimentary evaluation.
Learn more here.
  • This field is for validation purposes and should be left unchanged.

When Was Your Last Backup?

When Was Your Last Backup?

If you don’t know, you’re not alone.
Find out more

Join Our Newsletter

Join Our Newsletter

Copyrights: © 2021 Kazmarek. All rights reserved.

Designed by TinyFrog & N Halie Designs