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Support Desk Specialist

 

Job Summary

Kazmarek Technology Solutions is looking for a Support Desk Specialist to join our growing team. This is a fast-paced environment that requires multi-tasking as you work on and respond to incoming and existing tickets. Technicians receive customer service requests via phone, e-mail, or our ticket portal to perform remote technical support for customers’ IT networks, servers, and desktop & laptop systems. Technician is responsible to attempt resolution of any ticket and escalate tickets they are not able to complete themselves, or contact vendors for support to complete tickets as necessary. Technician will also contribute to our knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be required to further education through reading, research activities, and certifications.

Ideal Candidate

  • Strong computer hardware, software & networking skills (Primarily Windows environments)
  • Has a passion for computers and technology, and a desire to help others 
  • Is comfortable meeting and speaking to new people
  • Excellent listening skills to understand client IT problems 
  • Works well under pressure
  • Excellent time management and organization skills
  • Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
  • Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc. 
  • Available Monday – Friday 8am – 5pm
  • Willing and able to work some evening and weekends

 

Essential Functions

  • Provide remote and onsite IT technical support to client end users with the highest quality in customer service
  • Create and process all customer service requests to resolve client issues in a timely fashion
  • Perform onsite technical support and system installation at client sites as needed
  • Utilize research tools for reviewing client documentation as needed in support activities
  • Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
  • Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues for example updating drivers – document current version, new version installed and where driver was obtained from
  • Complete technical support projects and tasks as assigned by manager
  • Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
  • Attend company meetings as required

 

Knowledge & Experience:

  • Minimum 2-4 years’ experience working for a Managed Services Provider and/or working for an IT consulting firm
  • Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
  • Excellent problem solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources
  • Technology – Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, SonicWALL, Office365, Google Apps, Domain Management, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation

 

Customer service and professionalism is a must! Looking for: attention to detail, quick learner, strong communications skills, likable personality, team player, and the ability to communicate with clients in non-technical terms. This is a great opportunity to learn and grow with a leading technology firm, and have some fun on the way.

Kazmarek Technology Solutions (KTS) is a San Diego based MSP/Systems Integration firm that excels in technology and business solutions without losing sight of customer service and proper business ethics. The KTS team is dedicated to keeping up-to-date with the latest technologies and offers the best solutions for small and mid-sized businesses that are looking to maximize efficiencies within their on-prem and cloud infrastructure environments.

To Apply for the Support Desk Specialist Position please email your resume to careers@kazmarek.com.

Testimonials

Testimonials

“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects.”

Shawn Ellis, CFO Custom Logos

Testimonials

“Both company email migrations have were completed without a problem. Thanks to your team both transitions went smooth.Everyone with your group are both knowledgeable and professional, and you should be proud of the organization you are building.”

John Sonnen, IT & Security Director Child Safety Network

Testimonials

“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

Testimonials

“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

Testimonials

“I just wanted to thank you and your staff for the excellent service and work provided by KTS.  It has been night and day compared to our old third party IT consultant.”
Nick Walters, VP Project Management West Coast General Corp.

Testimonials

“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

Testimonials

“Our company had a recent office relocation. The transition could never have been as smooth without the support of KTS! You guys were awesome!”
Greg Garner, President San Diego Credit Association

Testimonials

“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time is … Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

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