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Support Desk Specialist – Tier II

Job Summary

Kazmarek Technology Solutions is seeking a Support Desk Specialist – Tier II to add to our growing team–helping to build, maintain, and troubleshoot our clients’ infrastructure. Successful candidates must be equipped to work in a dynamic and rapidly expanding environment. This role will be primarily in house, working with our Support Desk and Engineering teams to troubleshoot and remediate inbound client trouble tickets.

This individual will serve as part of a talented team of engineers who collectively demonstrate excellent technical competency. Qualified Support Desk Specialist – Tier II applicants will have a strong background in IT, computer systems engineering, or systems engineering and analysis.

 Duties & Responsibilities

  • Ability to manage and monitor customer systems and infrastructure
  • Oversight of infrastructure including installation, configuration, testing and maintenance of operating systems, application software, and system management tools
  • Ability to foresee potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
  • Continual maintenance of security, including backup and redundancy strategies, security best-practice implementations, and an understanding of InfoSec principles
  • Desire to work alongside our team to help design information and operational support systems
  • Consistently and successfully provide 2nd level support
  • Excellence in communication as a liaison with vendors, clients, and other IT personnel to resolve issues

Requirements & Qualifications

  • At least 5 years of experience working in a technical role
  • Experience working with ticketing systems (Autotask, ConnectWise, Jira, etc.)
  • Strong Microsoft Windows Server 2012/2016/2019 skills
  • Strong Exchange 2013/2016/M365 Experience
  • DNS, DHCP, TCP/IP and understanding of IP routing
  • Versed in Disk/Image level backups, cloud/offsite backup solutions and strategies
  • Experience configuring and maintaining firewalls (Cisco, SonicWALL, Watchguard etc.)
  • Evidence of experience with virtualization (e.g., VMware, Hyper-V, Virtual Box)
  • Proven ability to successfully and efficiently monitor systems
  • Strong networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, VLANs, switching, routing, etc.)

Expectations & Schedule

This position is Monday through Friday: 8:00am – 5:00pm; with some weekend support shifts.

Customer service and professionalism is a must! Strong candidates will demonstrate: attention to detail, strong communications skills, ability to quickly grasp concepts and execute on them, likable personality, dedication to company goals, and the ability to communicate with clients in non-technical terms. This is a great opportunity to learn and grow with a leading technology firm, and have some fun along the way. 


To Apply for the Support Desk Specialist – Tier II Position please email your resume to [email protected]

Kazmarek Technology Solutions (KTS) is a San Diego based MSP/Systems Integration firm that excels in providing technology and business solutions without losing sight of customer service and business ethics. The KTS team is dedicated to keeping up-to-date with the latest technologies and offers the best solutions for small and mid-sized businesses that are looking to maximize efficiencies within their on-premises, SaaS based, and cloud hosted environments. 

Testimonials

Testimonials

“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects.”

Shawn Ellis, CFO Custom Logos

Testimonials

“Both company email migrations have were completed without a problem. Thanks to your team both transitions went smooth.Everyone with your group are both knowledgeable and professional, and you should be proud of the organization you are building.”

John Sonnen, IT & Security Director Child Safety Network

Testimonials

“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

Testimonials

“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

Testimonials

“I just wanted to thank you and your staff for the excellent service and work provided by KTS.  It has been night and day compared to our old third party IT consultant.”
Nick Walters, VP Project Management West Coast General Corp.

Testimonials

“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

Testimonials

“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time i… Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

Testimonials

“I have thoroughly enjoyed working with the Kazmarek team through the years! They are responsive and have a great team to work with, whether it’s day-to-day IT needs or special projects. ”
KC Martin, HR Director Full Swing Golf

Testimonials

“As a local San Diego business, we were looking to partner with another local business after our IT needs just weren’t being met with a nationwide provider. We could not be happier with our decision since KTS has been very swift, attentive, and collaborative with our IT needs over the past three years. Their engineers, support desk, and managers are patient and able to effectively communicate issues and solutions to a layperson which speaks volumes about their hiring and customer… Read more
Carrie Lamb, Project Manager Chuao Chocolatier

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