Issue No. 74September 2018

Useful Tech Tip  

An Easy Way to Document Computer Steps

“Steps Recorder” is a free tool included with current Microsoft Desktop Operating Systems that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred. You can then send this record to a support professional to help them diagnose the problem.

Also, if you are looking to train your employees on the specifics of a new program or application for your business, this could be a useful and cost-effective way of accomplishing this. In this month’s article, we thought we would share this useful free tool with all of you.

    • Steps Recorder doesn’t record text that you type (such as a password), except for function and shortcut keys.
    • Some programs, like a full-screen game, might not be captured accurately.


To record and save steps on your computer

  1. To open Steps Recorder, click the Windows Start button, then type “Record” in to the search bar, and select Steps Recorder (in Windows 10), or Record steps to reproduce a problem (in Windows 7 or Windows 8.1)
  2. Select Start Record.
  3. Go through the steps to reproduce the problem you’re trying to diagnose. You can pause and resume the recording at any time.
  4. (Optional) As you record, select Add Comment, use your mouse to select the part of the screen that you want to comment on, type your comment, and then select OK.
  5. When you’re done, select Stop Record.
  6. Review the record of the steps you followed to make sure it shows what you want it to show. Select Save, name the .zip file, choose where to save it, and then select Save. Now you can attach and send this .zip file to the person or people you are looking to share.

To learn more about other technology tools and efficiencies for your business,

feel free to reach out to our IT engineering team at

Phone: 858-952-5400 x0