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Issue No. 34May 2015

Enhanced Non-Delivery Reports (NDR’s) in Microsoft Office 365

Regardless of which email system or service you use, when an email message you send can’t be delivered you’ll receive a non-delivery report (NDR), also known as a bounce message. The NDR will tell you the message wasn’t delivered, but after that it’s mostly technical jargon designed more for computer science professionals than for the typical email user. You’re often left to fend for yourself to try to fix the issue, searching the web and posting questions on forums for clues to what’s going on and, more importantly, how to fix it. While advances in technology over the last 30 years have been immense, the state of the art in NDRs is still just an homage to 1982-overly technical and ill-designed for the modern email user. But that’s about to change.

Over the next several months, NDRs generated by Office 365 will be enhanced to make it easier to understand and fix message delivery problems. To start, the stark and technical appearance of the “classic” NDRs will be replaced with a look that’s more approachable, more visually appealing. They’ll explain the problem and why it’s happening in everyday language, with clear instructions on how to fix the problem. They’ll include an at-a-glance view of the problem and who’s responsible for fixing it (the sending side, the receiving side, or Microsoft). And while a key objective is to make NDRs helpful to those who aren’t computer professionals, even the technically oriented bits, like the error details and message headers, get a makeover to the benefit of email admins and technical support professionals alike.

To learn more about Microsoft Office 365 please, Contact Us.

Network Switch vs. Router

Two pieces of equipment look similar and perform some similar functions, but each has its own distinct function to perform on a network.

Switches and routers are the building blocks for business communications, from date to voice and video to wireless access.

bus switchandrouter

What is a Network Switch

Most business networks today use switches to connect computers, printers and servers within a building or campus. A switch serves as a controller, enabling networked devices to talk to each other efficiently. Through information sharing and resource allocation, switches save businesses money and increase employee productivity.

Un-managed Switches

An un-managed switch works right out of the box. It’s not designed to be configured, so you do not have to worry about installing or setting it up correctly. Un-managed switches have less network capacity than managed switches. You’ll usually find un-managed switches in home networking equipment.

Managed Switches

Managed network switches are configurable, offering greater flexibility and capacity than un-managed switches. You can monitor and adjust a managed switch locally or remotely, to give you greater network control.

Network Switch vs. Router

Switches create a network, while routers connect networks. A router links computers to the internet  so users can share the connection. A router acts as a dispatch, choosing the best path for information to travel so it is received quickly.

Source: Cisco

To learn more about networking for your business, please Contact us!

Testimonials

Testimonials

“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects.”

Shawn Ellis, CFO Custom Logos

Testimonials

“Both company email migrations have were completed without a problem. Thanks to your team both transitions went smooth.Everyone with your group are both knowledgeable and professional, and you should be proud of the organization you are building.”

John Sonnen, IT & Security Director Child Safety Network

Testimonials

“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

Testimonials

“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

Testimonials

“I just wanted to thank you and your staff for the excellent service and work provided by KTS.  It has been night and day compared to our old third party IT consultant.”
Nick Walters, VP Project Management West Coast General Corp.

Testimonials

“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

Testimonials

“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time i… Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

Testimonials

“I have thoroughly enjoyed working with the Kazmarek team through the years! They are responsive and have a great team to work with, whether it’s day-to-day IT needs or special projects. ”
KC Martin, HR Director Full Swing Golf

Testimonials

“As a local San Diego business, we were looking to partner with another local business after our IT needs just weren’t being met with a nationwide provider. We could not be happier with our decision since KTS has been very swift, attentive, and collaborative with our IT needs over the past three years. Their engineers, support desk, and managers are patient and able to effectively communicate issues and solutions to a layperson which speaks volumes about their hiring and customer… Read more
Carrie Lamb, Project Manager Chuao Chocolatier

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