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Issue No. 72July 2018

“Screenlockers” 

A New Type of Malware

A method that has been gaining popularity by tech support scammers is to spread malware with the sole purpose of locking the user out of their own computer. We call this type of malware screenlockers and the installers are detected as Trojan.TechSupportScam. They may look like a BSOD (Blue Screen Of Death) or a warning that you are using illegal software (asking for a registration key). The malware is offered as part of a bundle or posing as an installer for something else.

The ones that look like a BSOD usually have a telephone number on them that belongs to the scammers outfit. Once you call that number they will tell you a trick to get rid of the BSOD to gain your trust, but of course the trick was built into the program for that reason.

The type asking for a registration number, usually has a telephone number as well, but often they come with a few links that will open sites with popular remote assistance/desktop software like TeamViewer, LogMeIn, Ammy Admin, Supremo, and others. In these cases, the scammers will ask you to install that software and give them your access code, so they can “repair” your computer. Selling you overpriced solutions and obtaining your personal information is the real goal here.

Source: Malwarebytes

To learn more about what other types of malware are out there and how we protect our clients network, feel free to reach out to our IT engineering team at

Phone: 858-952-5400 x0

Email: [email protected]

 

 

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Shawn Ellis, CFO Custom Logos

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John Sonnen, IT & Security Director Child Safety Network

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“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

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“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

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Nick Walters, VP Project Management West Coast General Corp.

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“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

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“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time i… Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

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KC Martin, HR Director Full Swing Golf

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Carrie Lamb, Project Manager Chuao Chocolatier

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