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Field Support Specialist

($50k – 65k/Year depending on experience)

Job Summary

Kazmarek Technology Solutions is looking to hire a Field Support Specialist to join our growing team.  This is a fast-paced environment that requires multi-tasking as you perform field support for our clients and assist the engineering team with a wide range of projects. This position will also assist the in-house support desk depending on KTS’s scheduling needs. Technicians receive customer service requests via phone, e-mail, or our ticket portal to perform technical support for customers’ IT networks, servers, and desktop & laptop systems. Technician is responsible for updating network diagrams and client documentation to reflect any changes/updates while in the field or working remotely on clients’ networks and equipment.

Ideal Candidate

  • Strong computer hardware and software skills (computer and software setup for clients)
  • Has a passion for computers and technology, and a desire to help others
  • Is comfortable meeting and speaking to new people
  • Excellent listening skills to understand client IT problems
  • Excellent time management and organization skills, works well under pressure
  • Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc.
  • Available Monday – Friday 8am – 5pm
  • Willing and able to work some evenings and weekends

Essential Functions

  • Provide onsite and occasional remote IT technical support to client end users with the highest quality in customer service
  • Assist Systems Engineering Team with projects and onsite service
  • Perform onsite technical support and system installation at client sites as needed
  • Utilize research tools for reviewing client documentation as needed in support activities
  • Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
  • Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues
  • Complete technical support projects and tasks as assigned
  • Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
  • Attend company meetings as required

Knowledge & Experience:

  • Minimum 2-4 years IT Experience: Managing workstation setup, basic software installations and computer networks
  • Ticketing systems experience (Preferred, not required) (AutoTask, ConnectWise, Kayako, Remedy, etc.)
  • Excellent problem-solving skills to be able to efficiently work client issues to resolution using your knowledge, experience, system documentation, vendor support, and online resources
  • Technology – Windows 10, DHCP, DNS, VPN, TCP/IP, Remote Desktop, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation

 

Customer service and professionalism is a must! Looking for: attention to detail, quick learner, strong communications skills, likable personality, team player, and the ability to communicate with clients in non-technical terms. This is a great opportunity to learn and grow with a leading technology firm, and have some fun on the way.

Kazmarek Technology Solutions (KTS) is a San Diego based MSP/Systems Integration firm that excels in technology and business solutions without losing sight of customer service and proper business ethics. The KTS team is dedicated to keeping up-to-date with the latest technologies and offers the best solutions for small and mid-sized businesses that are looking to maximize efficiencies within their on-prem and cloud infrastructure environments.

To Apply for the Support Desk Specialist Position please email your resume to [email protected].

Testimonials

Testimonials

“We’re building a solid IT foundation to be able to go where we need to be for growth and success. I couldn’t be more pleased with KTS’s performance and progress on our IT Projects.”

Shawn Ellis, CFO Custom Logos

Testimonials

“Both company email migrations have were completed without a problem. Thanks to your team both transitions went smooth.Everyone with your group are both knowledgeable and professional, and you should be proud of the organization you are building.”

John Sonnen, IT & Security Director Child Safety Network

Testimonials

“We have been using KTS for our IT support for about a year now, and we are very pleased with the service we have received. Chris has been our first line person, and has been able to resolve issues quickly, and often remotely, which helps reduce costs. Our staff has really appreciated his fast response and resolution to the issues that have come up. We have also appreciated that there are other folks at KTS who can fill in if Chris is out. Thanks to all!”

Suzy Halleland, Executive Administrator Village Church

Testimonials

“I think you know we have been very happy with your service and are very grateful to have been referred to you guys. But on a more personal note, I want you to know that Kevin in your office has provided a service for us that is way over the top.”

Jeff Golumbuk, CEO Custom Logos

Testimonials

“I just wanted to thank you and your staff for the excellent service and work provided by KTS.  It has been night and day compared to our old third party IT consultant.”
Nick Walters, VP Project Management West Coast General Corp.

Testimonials

“I wanted to let you know that I am absolutely delighted with the service we have received from you and your team so far. I know we put you in a tough position with such short notice of having to jump in and take over, and we really appreciated that. But there are many other reasons as well. First, I’m so glad they discovered the hard drive problem right away, as that could have caused us a huge issue as you well know. Second, everyone that I’ve had the pleasure to work wi… Read more
Jo Barsa, CPA Barsa & Company

Testimonials

“Kazmarek is fantastic!  I’ve used every size of IT company over the past 20 years and Kazmarek is by far superior to all I’ve used.  We are extremely happy with their service and expertise.  One of the things I like most about them is that they have engineers available to respond to our prioritized needs but they also wanted to give us the best customer service possible so they went above and beyond and put in place an escalation plan so that if I feel the response time i… Read more
Marisa Janine-Page, Partner Caldarelli Hejmanowski Page & Leer LLP

Testimonials

“I have thoroughly enjoyed working with the Kazmarek team through the years! They are responsive and have a great team to work with, whether it’s day-to-day IT needs or special projects. ”
KC Martin, HR Director Full Swing Golf

Testimonials

“As a local San Diego business, we were looking to partner with another local business after our IT needs just weren’t being met with a nationwide provider. We could not be happier with our decision since KTS has been very swift, attentive, and collaborative with our IT needs over the past three years. Their engineers, support desk, and managers are patient and able to effectively communicate issues and solutions to a layperson which speaks volumes about their hiring and customer… Read more
Carrie Lamb, Project Manager Chuao Chocolatier

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