If you need to remove Kaseya and it won’t uninstall from Add/Remove programs, try this:

First try the uninstall string

“C:Program FilesInstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}Setup.exe” UNINSTALL

or

“C:Program Files(x86)InstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}Setup.exe” UNINSTALL

If this fails,

1. Stop the Kaseya Agent service
2. Set the Kaseya Agent service to “disabled”
3. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KAPFA
4. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KaseyaAgent
5. Reboot the machine (so that we can be sure that windows knows the service is disabled)
6. Delete c:program fileskaseya
7. Delete c:program FilesInstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}

 

When finished delete the machine entry in Virtual Administrator using the “Delete account now without uninstalling the agent” function.