Business Solutions

Microsoft Dynamics CRM:

Microsoft CRM is for customer-centric business.  If you have customers, you need Microsoft CRM.

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities.

It Works the Way You Do

Microsoft Dynamics CRM is the fastest and easiest way to add CRM capabilities to any organization that uses Microsoft Office system applications, including Microsoft Office Outlook. Because it was designed to partner with Office Outlook, Microsoft Dynamics CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.

It Works the way your business does

Microsoft Dynamics CRM not only slips right into your employees' lives without disruption, it also adapts easily to your existing business workflow and processes. KTS can help you meet this goal by developing a customization plan that may include modifications to application forms, data fields, and relationships without writing a single line of code. This makes it easy to tailor Microsoft Dynamics CRM to suit your needs and fit your business. Microsoft Dynamics CRM features several workflow innovations that speed use, including next-step suggestions and automatic task assignment.

It Works the way technology should

Microsoft Dynamics CRM works the way your IT staff wants it to because it's based on proven, industry-standard Microsoft technology that's easy to learn and work with. You'll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows.

Microsoft Dynamics CRM 4.0 – Now Available

Microsoft is now offering its latest version of Dynamics CRM with product enhancements that improve the user interface and extend powerful workflow and reporting tools to your users.  Some of the top features of Microsoft Dynamics CRM include:

Native Outlook Experience – The CRM integration with Microsoft Outlook provides full access to the sales, marketing, and customer service modules of CRM so your team can benefit from a central location for all customer interactions and relationships.

Live Excel Integration – Provides a dynamic snapshot of business data within Excel where your team can analyze customer relationship data with Excel tools and formulas they’re already familiar with.

Word Mail Merge – Allows customer data from CRM to be used to generate custom mailings through the powerful Microsoft Word Mail Merge features.

Duplicate Detection ^NEW – Allows users to check for duplicate records and merge them to keep your database consistent so that you can stay on top of all your customer interactions.

Powerful Import and Migration Tools – Allow you to migrate your existing contact management databases into Microsoft CRM so you can continue right where you left off. 

Resource Center ^NEW – Allows your users to communicate with each other to share best practices and find solutions to general questions.  This is a powerful self-help tool for your internal staff that allows quicker problem resolution and more productivity.